Frequently Asked Questions on ISO 9001
The three pillars of ISO 9001 are often referred to as the "Quality Management System (QMS) principles." These principles provide the foundation for the ISO 9001 standard and guide organizations in achieving effective quality management. The three pillars are:
Customer Focus: Prioritize understanding and meeting customer needs for improved satisfaction.
Leadership: Strong leadership sets the direction, vision, and empowers employees to achieve quality goals.
Engagement of People: Involve and empower all employees to contribute their expertise and commitment to quality improvement.
ISO 9001 aims to improve quality and customer satisfaction through specific Quality Objectives. For example, an objective might be to raise on-time delivery from 90% to 95% in a year, meeting customer expectations. Another could involve reducing defects from 4% to 3%, directly benefiting customers by delivering higher quality products. These objectives align improvements with customer needs, fostering satisfaction and operational efficiency.
ISO 9001 is a set of international standards that outlines the requirements for a quality management system (QMS). The ISO 9001 Standard provides a framework for organizations to establish, implement, maintain, and continually improve their QMS. ISO 9001 is applicable to the processes for Design, manufacturing & supply of products and realization of services an organization supplies. Irrespective of the size of the organization big or small, regardless of its field activity, various companies use it to define their standards quality compliance.
