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4c Bespoke BEX

Overview

In dynamic markets, the ecosystem in which a business operates needs to continuously evolve in order to survive and stay relevant. A successful business is oriented to achieve excellence at every organisational level and satisfy the needs of all interest groups. To ensure your organisation achieves ultimate excellence, the 4C Bespoke BEX model has been developed. It offers a comprehensive roadmap that helps embed quality as the fundamental value in the organisation.

The Bespoke Excellence

Business Excellence is the path towards attaining a competitive edge in the ever-growing market. However, every business is different and a similar roadmap cannot be applied to all. 4C Bespoke BEX primarily addresses this gap by adapting to the organisation’s needs. After assessing your business profile, we identify the improvement areas and strategically devise a tailored action plan.

With our Bespoke BEX frameworks, our core focus remains on improving the excellence of the organisation. Nearly, most businesses are well aware of the potentially developing areas that require focus but don’t know how to focus on them. Gathering every minute detail about your business, we opt for the bespoke framework that is most effective for your business and will transform your bottleneck areas into excellence. Let us closely look at the two frameworks.

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4C Bespoke frameworks

Bottom-Up Framework

Bottom-Up Framework

While businesses can be cognizant of the Improvement Initiatives that need attention, they are unable to find a well-defined action plan to proceed. Our bespoke framework, after purposefully defining Improvement Initiatives, carefully identifies and recommends the right Focus Areas. With constant improvement, Core Values are achieved which ultimately results in Excellence.

Top-Down Framework

Top-Down Framework

While some businesses are aware of the core values they want to exhibit, some are not. On other occasions, they are unable to work on their existing core values. Our bespoke framework identifies the Core Values that harmonises with your business. Further, we choose the Focus Areas and Improvement Initiatives as well as implement them successfully to empower your business to achieve Excellence.

Business Excellence Roadmap

1
Strategy Strategy

In this phase, we will understand the company's current Vision and Mission, and try to determine the potential gaps with respect to our Bespoke BEX model. Next we will identify the sub-optimally performing areas in the organisation and based on that select an appropriate BEX framework which could fulfil the company's needs for excellence.

2
Design Design

Through a thorough assessment of the organisation’s processes, infrastructure and culture, we will identify and design improvement initiatives. The improvement initiatives are determined based on their need with respect to the Bespoke BEX model.

3
Planning Planning

A Core Team is formed which is responsible for implementation of improvement initiatives. Along with the Core Team, previously identified improvement initiatives are prioritised & an implementation roadmap is laid out. Prioritisation of improvement initiatives is done based on their business impact and implementation effort.

4
Execution Execution

In this phase we will start implementation of the improvement initiatives, along with the Core Team. Attention is paid to start things in a simple way to avoid complexity and induce sustainability. Benefits-tracking is set-up and the outcomes are compared to those defined in the Bespoke BEX framework.

5
Realisation Realisation

Results are reviewed by the Management Team along with the Core Team, where we interlink the benefits from the execution of improvement initiatives with Focus Areas & Core Values to realise our end results and meet your need for excellence.

1
Strategy Strategy

In this phase, we will understand the company's current Vision and Mission, and try to determine the potential gaps with respect to our Bespoke BEX model. Next we will identify the sub-optimally performing areas in the organisation and based on that select an appropriate BEX framework which could fulfil the company's needs for excellence.

2
Design Design

Through a thorough assessment of the organisation’s processes, infrastructure and culture, we will identify and design improvement initiatives. The improvement initiatives are determined based on their need with respect to the Bespoke BEX model.

3
Planning Planning

A Core Team is formed which is responsible for implementation of improvement initiatives. Along with the Core Team, previously identified improvement initiatives are prioritised & an implementation roadmap is laid out. Prioritisation of improvement initiatives is done based on their business impact and implementation effort.

4
Execution Execution

In this phase we will start implementation of the improvement initiatives, along with the Core Team. Attention is paid to start things in a simple way to avoid complexity and induce sustainability. Benefits-tracking is set-up and the outcomes are compared to those defined in the Bespoke BEX framework.

5
Realisation Realisation

Results are reviewed by the Management Team along with the Core Team, where we interlink the benefits from the execution of improvement initiatives with Focus Areas & Core Values to realise our end results and meet your need for excellence.

core values

core values

Core Values are the deeply ingrained beliefs and behaviours exhibited by top-performing businesses. The Bespoke BEX framework includes 11 well-defined core values that will guide your business to the route of excellence.

System Perspective

The System Perspective views all the departments of an organisation as interconnected and interdependent parts of the universe. The management also proceeds as a unified whole to achieve the vision and mission of the organisation.

Visionary Leadership

The organisation is led by visionary leaders that not only set a vision for the organisation but also transforms it into a reality by creating customer focus, demonstrating evident organisational values & ethics along with setting a high benchmark to motivate the workforce.

Customer-driven Excellence

Customer-driven Excellence puts customer’s satisfaction at the centre of the business strategy. Thus, the organisation must closely pay attention to the voice of customers and have strategies directed towards customer retention, loyalty, market share gain and conclusive business growth.

Valuing Workforce Members & Partners

A thriving organisation acknowledges and values the people in the workforce. Additionally, it also means to be committed to their satisfaction, progress, and welfare as you capitalise on their knowledge and skill.

Agility

The ever-changing market demands agility - the characteristic of rapid change and flexibility in operations. An organisation’s resilience is the ability that should come into play during preparing for competitive challenges or recovering from disasters and emergencies. Additionally, it should also protect workforce and customer engagement, supply-network and financial performance, organisational productivity, and community well-being.

Organisational & Personal Learning

Organisational & Personal Learning requires the organisation to continuously improve its existing strategies and introduce significant innovations that pave the path to new goals, strategies, products and markets.

Focus on the Future

An organisation’s success largely depends upon the short term and long term factors that affect the organisation and its environment. It requires an understanding and ability to drive organisational innovation and its environment, where innovation stands for introducing significant changes suitable for the business.

Management by Fact

Organisations highly depend on measurement and analysis of performance. Management by Fact requires the organisation to measure and analyse the overall organisation’s performance that includes inside the organisation and in the competitive environment. Analysis of performance measures and indicators should further support organisational evaluation, alignment and decision making.

Societal Responsibility

An organisation’s decision can have a great impact on society. Hence, those leading the organisation must emphasise their responsibilities towards the environment and societal well-being.

Ethics and Transparency

Ethics and Transparency are the bedrock of a healthy organisation. The organisation should give prime importance to maintaining ethical behaviour by all the team members in all stakeholder transitions and interactions. The senior team members should be the leading examples of ethical behaviour, transparency and openness during any interaction or sharing of information.

Delivering Value and Results

An organisation’s performance measurements need to focus on key results. These results can guide you to deliver and balance value to your key stakeholders including the customers, partners, suppliers and the community. The results should not merely focus on financial aspects but also on product and process results, customer and teammate satisfaction, leadership, strategy and societal performance.

Focus area-wise improvement initiatives

Focus area-wise improvement initiatives

The 4C Bespoke BEX model approach consists of the following focus areas. These 6 areas are based on the belief and behaviours exhibited by high-performing organisations.

focus areas
leadershipstrategic planningCustomer - centricworkforce ManagementOperation Managementmeasurement analysis & knowledge management
improvement initiatives
Vision, Mission and ValueStrategy PlanMarket ResearchDefining Organisation Chart, Roles & ResponsibilityProcess Mapping and DocumentationCommunication Platforms for Staff and Non-staff
Stakeholder Relationship ManagementSWOT AnalysisCustomer SegmentationRACI matrixManagement SystemInformation Collection and Analysis (MIS)
Succession PlanningAction PlanningService StandardsTraining and Development5S / Kaizen / Visual ManagementPerformance Measurement
Leadership Development ProgrammeStrategic AlliancesCustomer Satisfaction SurveySuggestion SchemeLean / Six Sigma / Process / Improvement ToolInternal & Suppliers Audits
Corporate Governance ManagementBalanced ScorecardCustomer Relationship ManagementEmployee Performance ManagementERPBenchmarking
Corporate Social ResponsibilityEnterprise Risk Management (ERM)Service and Product InnovationEmployee Engagement SurveySupply Chain ManagementKnowledge Management

Improvement Initiatives

  • Vision, Mission and Value

    Helps to identify companies with their Vision & Mission, so that we can produce Value.

  • Stakeholder Relationship Management

    Helps in managing your relationships with different stakeholders and communities.

  • Succession Planning

    Helps to identify and develop new leaders.

  • Leadership Development Programme

    Programme to develop leaders, such as experience sharing, leadership training, and apprenticeship.

  • Corporate Governance Management

    Involves accountability of management’s actions, transparency in business activity, and protection of stakeholders’ interests.

  • Corporate Social Responsibility

    Strategising contribution towards societal goals.

Improvement Initiatives

  • Strategy Plan

    Helps in directing goal setting and resource allocation to achieve desired future results.

  • SWOT Analysis

    Helps organisations to identify strengths, weaknesses, opportunities and threats related to business.

  • Action planning

    Helps to turn your strategy and goals into action.

  • Strategic Alliances

    Agreements between organisations in which each commits resources to achieve a common set of objectives.

  • Balanced Scorecard

    Translates mission and vision statements into a comprehensive set of objectives and performance measures that can be quantified and appraised.

  • Enterprise Risk Management (ERM)

    Helps organisations manage risks and seize opportunities related to the achievement of their objectives.

Improvement Initiatives

  • Market Research

    Assist to ensure that there will be a demand for the product/service and that the requirements of the customer will be met.

  • Customer Segmentation

    A subdivision of a market into discrete customer groups that share similar characteristics.

  • Service Standards

    Defining the service standard that a customer is entitled to receive.

  • Customer Satisfaction Survey

    Helps to understand your customers better.

  • Customer Relationship Management

    Helps to understand the customer groups and respond quickly to changing customer desires.

  • Service and Product Innovation

    Managing how to create, exchange, evolve and apply innovative ideas to the production and delivery of products and services.

Improvement Initiatives

  • Defining Organisation Chart, Roles & Responsibility

    Helps to convey a company's internal structure by detailing the roles, responsibilities and relationships between individuals within an entity.

  • RACI matrix

    Helps in describing the participation by various roles in completing tasks or deliverables for a project or business process.

  • Training and Development

    Helps to raise the competencies and capabilities of employees.

  • Suggestion Scheme

    A system in which employees are given an opportunity to give ideas and suggestions on how to improve the organisation, and are given rewards for useful suggestions.

  • Employee Performance Management

    Helps to develop a systematic approach towards aligning individual and organisation goals (KRAs & KPIs).

  • Employee Engagement Survey

    Helps to measure and monitor employee engagement.

Improvement Initiatives

  • Process Mapping and Documentation

    Helps to map and document what a work process does and what standard it should follow.

  • Management System

    Helps to direct and control an organisation concerning quality. Implementation of QMS/EHS/EnMS, etc.

  • 5S/Kaizen/Visual Management

    Helps in continuous improvement of manufacturing processes.

  • Lean/Six Sigma/Process/Improvement Tool

    Help to reduce variation and eliminate causes of defects/errors in processes.

  • ERP

    Helps in integrated management of main business processes.

  • Supply Chain Management

    Helps to synchronise the efforts of all parties.

Improvement Initiatives

  • Communication Platforms for Staff and Non-staff

    Having appropriate channels of communication.

  • Information Collection and Analysis (MIS)

    Concerned with the collection and analysis of information for organisational management and improvement.

  • Performance Measurement

    Helps to measure the success of an organisation, processes, people, programs, investments and acquisitions.

  • Internal & Suppliers Audits

    Helps to review the organisation’s activities and results referenced against Business Excellence Award Models.

  • Benchmarking

    Helps to identify and implement best or better practises.

  • Knowledge Management

    Helps to acquire and share intellectual assets.

Improvement Initiatives Implementation Roadmap

Implementing the improvement initiatives is the most crucial stage of attaining business excellence, where a lot of businesses lose steam. The Bespoke BEX model is highly capable of bringing excellence with its impeccable implementation roadmap for improvement initiatives.

1
Commitment by Top Management & Core Team Members Commitment by Top Management & Core Team Members

Working together as a team is very essential to achieving business excellence. Hence, we will require full commitment from the Top Management throughout the journey of Bespoke BEX. Further, the organisation profile will be reviewed and then a Core Team of professionals will be formed to implement the improvement initiatives. An awareness training will also be conducted for general awareness related to improvement initiatives.

2
Assess Current Performance Assess Current Performance

A gap analysis will be carried out to assess the organisation’s strengths and potential areas of improvement. This information will help the senior management to make judicious decisions on the actions needed to achieve the desired results.

3
Identify Areas for Improvement and Set Improvement Goals Identify Areas for Improvement and Set Improvement Goals

Based on the self-assessment results, areas of improvement and set improvement goals will be defined. In addition, we will also define the process of prioritisation of needs in order to have enough resources to tackle all the opportunities for improvement at the same time.

4
Develop an Action Plan Develop an Action Plan

An action plan will be developed with the cooperation of key stakeholders and process owners. In action planning, a roadmap will be generated on how and in what progression the improvement initiatives will be implemented along with its resource planning.

5
Implementation of Actions Implementation of Actions

As per the developed action plan, we will begin executing the implementation of improvement initiatives.

6
Monitor Progress and Evaluate the Performance Monitor Progress and Evaluate the Performance

A review meeting shall be arranged to gauge the performance as per the action plan for the implementation of improvement initiatives with the Core Team.

7
Continuously Improve Organisational Performance Continuously Improve Organisational Performance

With continuous effort, steps 1 to 6 are repeated to improve organisational performance towards achieving BEX.

Our Insightful Knowledge

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4C Bespoke Business Excellence || 4C Consulting

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Empower your business with 4C

  • Team 4C has an experienced team of 15+ consultants with a proven track record of executing Bespoke BEX framework
  • Successfully implemented 4C Bespoke BEX Framework in 30+ organisations across various sectors
  • Eliminated 60% of non-value adding activities in manufacturing process
  • Implementation of Data-driven management, improving decision making process by 20%
  • 60% increase in customer satisfaction in MSME Sector
  • 20% increase in Revenue Growth by implementing Bespoke BEX framework
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The
Bespoke Impact

Transformative change brought in leading organisations of diverse sectors following implementation of 4C Bespoke BEX frameworks.

Adani Group

Adani Group

30% improvement in turnaround time
40% increase in operational efficiency
Implementation of data-driven management

Shivalik Group

Shivalik Group

30% increase in operational efficiency
20% decrease in loss of man-hours due to accident
Positive cultural shift

Loxim Industries Ltd.

Loxim Industries Ltd.

60% improvement in decision making process
30% reduction in cost of poor quality
Improvement in competency of employees due to Training & Development

Vishakha Group

Vishakha Group

56% elimination of non-value adding activity in manufacturing process
20% increase in effective decision making
Reduction in risks & failures

Pantheon Infrastructure Pvt. Ltd.

Pantheon Infrastructure Pvt. Ltd.

15% improvement in turnaround time
25 lacs per year saved in electricity
Reduction in duplication/overlap of work

Solson Exim

Solson Exim

Increase in shareholder value
50% increase in employee work satisfaction
Enabling a mindset and culture of continuous improvement